Service Management System (SMS)

Comprehensive Australian developed software-based management system

Service Management System (SMS) is a comprehensive,
software-based management system for community care and nursing services across Australia. SMS creates a central control point and single database for all aspects of client service including rosters and client histories. It can handle any type of service. SMS integrates with many other programs and offers remote service options.

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Benefits of Service Management System

Time savings

Entering data into SMS is quicker, easier and more accurate than manual or other software systems.

Control

Make changes on the fly and have everyone fully informed.

Information

Automatically produce relevant and accurate information.

Client Care

Measure client care across a wide range of variables.

Administration

Automate standard processes, ensure reliable data entry, manage processes.

Compliance with funding body reporting requirements

The only program that can handle funding from multiple source types. (Federal, State and Local governments and private)

Record keeping

Keep even more detailed and comprehensive records, in formats that remain readily accessible for longer periods.

Staff and volunteer development

Keep track of human capital, including maintaining training records and performance results and produce immediate reports based on this data.

Data groups

Create data groups of clients, workers and/or services who meet certain criterea which you set and produce reports based on multiple data groups.

Managers

Give your managers immediate access to comprehensive information about budgets, costings, KPI and much more.

Front line staff

Give your front line staff tools to assist in the effective day-to-day operations such as rostering, case planning, review and assessments and much more.

Practical Examples of SMS at work

Daily Schedule

Shows where all workers are for the day, fill gaps and assign unallocated services

Weekly Schedule for one worker

Shows jobs for one worker in visual format for one week

How to compile a HACC MDS quarterly return

Example of how to compile a HACC MDS quarterly return

Our Guarantee

We guarantee to add new statistical government funding reports to SMS whenever programs are changed or funding for major new programs is received, effectively future-proofing your management via SMS and ensuring you are always positioned to take full advantage of current programs and new program opportunities.

SMS currently enables organisations to record services from any source. If the only difference is a new Reporting Structure, then it will be added as a part of ongoing software maintenance.

If the funding requires specific reporting requirements (for example, Home and Community Care have an electronic Minimum Data Set return) then we will fund the development cost. The only charge will be the standard cost of a Reporting Module plus ongoing Software Maintenance.

If we cannot deliver the module to you within three months of receiving the complete written requirements from you we will discount the licence cost by 10% per month thereafter.